FAQ

When do you set up and collect?

We set up on Thursdays and collect on Mondays usually and we can set a time that suits you. Occasionally this may vary.

How big is the hot tub?

Silver Cloud – You need a space of 1.8m x 2.4m for the hot tub, mat and steps.

Ottoman – You need a space of 2.4m x 2.4m for the hot tub, mat and steps.

Bergen – You need a space of 2.4m x 2.4m for the hot tub, mat and steps.

Power point

You will need a mains plug point within a 3 meter range from the hot tub. You cannot use an extension lead.

Can you leave the pump running all the time?

The pump must remain on at all times, as this maintains the heat of the water and will mean that the filter is running as well.

How long does it take to fill?

Your hot tub will usually take approximately 1- 2 hours to fill up to the recommended line (depending on your water pressure and hot tub model).

How long does it take to heat up?

We recommend hiring the hot tub 24 hours before intended use for the perfect temperature.

Important information

Please leave your hot tub plugged in and turned on the whole time you have it on hire. Make sure the heat, filter and UVC light are on at all times or it will lose heat.

​You do not need to top up chlorine as we will provide you a floating chemical filter to use.

​You will be given full instructions on how to safely use the hot tub during set up and given an out of hours contact number for any issues.

Damage Deposit

A £100 deposit is taken for every hire and will be refunded on the day of collection if there is no damage. Further information on this is included in the T&C’s.